Zero Tolerance Policy

At Millwoods East Veterinary Clinic, we are dedicated to maintaining a safe, secure, and respectful environment for clients, patients, and staff. Our goal is to provide excellent care while ensuring that all interactions are conducted in a professional, courteous, and respectful manner.

We will not tolerate any behavior that threatens or demeans others, and we will take appropriate actions to safeguard the well-being of both patients and staff.

Disruptive Behavior Includes:

• Physical violence or threats
• Intimidation or destruction of property
• Unwelcome physical contact
• Failure to comply with clinic policies
• Refusal to leave when asked

Inappropriate Communication Includes:

• Abusive language, yelling, or disrespectful comments
• Discriminatory or threatening remarks
• Bullying or sexual harassment

Immediate Action:

Any disruptive behavior will result in immediate action, including being asked to leave, contacting authorities, or refusal from receiving veterinary treatment.

Supporting Our Team:

We are committed to the well-being of our staff and appreciate respectful communication.

Feedback is always welcome, but we ask that it be constructive and respectful.

Thank you for helping us maintain a positive environment for all.