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Payment Policy & Options

At Millwoods East Veterinary Clinic, our goal is to provide the highest quality veterinary care while maintaining transparency and fairness in our billing practices. To ensure we can continue delivering exceptional care to your pets, we have established the following payment policy:

Payment Policy

  • Payment is required at the time services are rendered. This includes routine visits, diagnostics, treatments, and emergency care.
  • If your pet requires a procedure or treatment that you are not financially prepared for, we are pleased to offer a flexible payment solution through Scratch Pay (details below).
  • We provide treatment estimates (after examination with one of veterinarians) and strongly encourage all clients to discuss expected costs in advance.

Accepted Payment Methods

To accommodate your financial preferences, we accept a variety of payment options:

  • Mastercard
  • Visa
  • Interac (Debit)
  • American Express
  • E-Transfer (please send e-transfer to millwoodseastvet@shaw.ca)
  • Cash
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Pet Insurance Reimbursement

Please let us know if your pet is insured with Trupanion; if they are we are happy to direct bill while you wait. Currently, we are unable to bill other pet insurance providers directly, but we are happy to assist with the documentation needed for reimbursement. Clients are responsible for payment at the time of service and can submit claims to their insurance provider afterward.

Flexible Financing with Scratch Pay

We understand that unexpected pet care costs can be stressful. That’s why we’ve partnered with Scratch Pay, a trusted payment plan provider that helps pet owners manage veterinary expenses over time.

Benefits of Using Scratch Pay:

  • Split treatment costs into smaller monthly or bi-weekly payments
  • Not a credit card – no need to open or use a new line of credit
  • No deferred interest or hidden membership fees
  • Quick and easy application process

Get the care your pet needs today – pay over time.

Click the link above to apply for Scratch Pay financing at our clinic. Step-by-step instructions will guide you through the process. If you have any questions or need assistance, our team is happy to help.

We appreciate your understanding and cooperation. If you have any billing questions or would like help applying for Scratch Pay, please don’t hesitate to contact us.

Address

2322 24 Street NW Edmonton,
Alberta, T6T 0G9

Get Directions

Contacts

(780) 461-0629
millwoodseastvet@shaw.ca

Hours

Mon, Thur: 8:00am – 8:00pm
Tue, Wed, Fri: 8:00am – 6:00pm
Sat: 9:00am – 2:00pm
Sun: closed