Client Satisfaction Survey

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Client Satisfaction Survey

Thank you for taking the time to complete this survey
How were your referred to our clinic?*
- Internet
- Friend/Family
- Drove by
- I have been a client for years
Additional Comments
When you telephoned:*
- Your call was answered promptly
- There was a long wait for someone to answer
- You had trouble getting through
- You were placed on hold too long
- I did not call
Choose all that apply
Additional Comments
Your telephone conversation was:
- Courteous
- Hurried
- Helpful
- Informative
- Impolite
Choose all that apply
Additional Comments
When you came in to our clinic, our Receptionist:*
- Greeted you
- Was warm and cheerful
- Was cold or unfriendly
- Gave their undivided attention
- Was hospitable
- Was helpful and knowledgable
Choose all that apply
Additional Comments
Our Technician/Nurse
- Greeted you warmly
- Was gentle with your pet
- Was knowledgable and competent
- Provided excellent medical care
- Was cold or unfriendly
- Was a poor communicator
Choose all that apply
Additional Comments
Your Veterinarian*
- Introduced herself with a warm greeting
- Listened well to my pet's present symptoms
- Did not seem interested in what I had to say
- Spent an adequate amount of time with me and my pet
- Seemed in a hurry
- Was thorough and complete when examining my pet
Choose all that apply
Additional Comments
Your Veterinarian:*
- Described the diagnosis and treatment well
- Was professional in manner and appearance
- Made me feel comfortable
- Made my pet feel at ease
- Was insensitive
Choose all that apply
Additional Comments
Our waiting room was:*
- Comfortable
- Neat and clean
- Uncomfortable
- Disorderly
- Odor-free
- Needed odor control
- Child-friendly
Choose all that apply
Additional Comments
Was your waiting time reasonable?*
- Yes
- No
Additional Comments
Did you understand our fees?*
- Yes
- No
Additional Comments
Do you feel that our fees are reasonable?*
- Yes
- No
Additional Comments
Our clinic hours are:*
- Convenient
- Restrictive
Additional Comments
How would you rank your experience at Millwoods East Veterinary Clinic?*
- Unsatisfactory
- Satisfactory
- Good
- Excellent
Additional Comments
Would you recommend Millwoods East Veterinary Clinic to your friends and family?*
- Yes
- No
Additional Comments
Please leave your name and phone number or email address below, ONLY if you would like to be contacted by our staff TO DISCUSS A CONCERN.
Name
First Last
Phone
Email
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Address

2322 24 Street NW Edmonton,
Alberta, T6T 0G9

Contacts

(780) 461-0629
millwoodseastvet@shaw.ca

Hours

Mon, Thur: 8:00am – 8:00pm
Tue, Wed, Fri: 8:00am – 6:00pm
Sat: 9:00am – 2:00pm
Sun: closed

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Home
About
- Team
- FAQs
New Clients
Clinic Policies
Services
Forms
Pet Health
Contact
- Request an Appointment
- Employment Opportunities
Online Store
- Log-In Now

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